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TERMS & CONDITIONS

How to Order
We accept orders via this website, or

By phone: 604-295-8170
1-866-276-0808 (toll-free)
By fax: 604-295-8171
By email: info@hutchisonimports.com


Order Policy
Since we are in the wholesale business, we sell only to the trade. If you are interested in becoming our dealer, please register your account with us.

Minimum order is $750.00. Individual product's minimum order quantity is as stipulated on the price list. Prices are subject to change without prior notice and will be confirmed by Hutchison Imports.


Payment Method
Upon receipt of orders, our customer representatives will contact customers to validate the orders. Orders processing will start within 24 hours and all in-stock items will be shipped from our Richmond warehouse via basic ground service. We will confirm the shipping charge with customers prior to sending out the order. International orders: customers may be subject to pay customs fees and/or duty upon receipt of the shipment.

Order Processing
All new orders are strictly pre-paid only. We accept credit cards, company cheque or certified cheque. Terms and credit may be set up for accounts with established credit and upon approval from Hutchison Imports. To be considered for terms and credit, please complete and return the Credit Application Form.

Claims and Returns
We want our customers to be completely happy with their orders. We take pride in selecting great quality products, and we inspect our products thoroughly and pack them with care to ensure our customers receive their orders safe and intact. Should there be any discrepancies or damages when customers receive the shipment, please report to us within thirty (30) days of receipt of the order using the Return / Credit Authorization Form and fax to our attention. No claims will be accepted after thirty (30) days; therefore it is the customer's responsibility to ensure that the correct stock has been received and is in good order

Returns/Exchanges must be authorized by Hutchison Imports and we will advise customers of the procedures for inspection, credit and return shipping. Hutchison Imports will issue credit for the claims made to customer's account. Merchandise returned without authorization number will be refused and returned at shipper's expenses. Returns/Exchanges are subject to a 20% re-stocking fee and shipping charges.





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